🥜 Terms and Conditions

Effective Date: [08-11-2025]

Welcome to Gramavanam!
By accessing or using our website (www.gramavanam.com) and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

This website is owned and operated by Gramavanam (“we,” “our,” or “us”).
By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions, including additional terms, policies, and notices referenced herein or available by hyperlink.

If you do not agree to these terms, please do not use our website or place an order.

2. Products and Services

We specialize in premium cashews, roasted nuts, and related edible products.
All our products are manufactured and packed with care to ensure high quality and freshness.
Product images shown on the website are for illustration purposes only — actual appearance or packaging may vary slightly.

We reserve the right to:

  • Modify or discontinue any product at any time without notice.

  • Limit the quantities of any product or service offered.

  • Correct any errors, inaccuracies, or omissions related to pricing or descriptions.

3. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes, unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.
Payment for all orders must be made in full at the time of purchase through our secure payment gateway options.

Accepted payment methods include:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • Wallets and other supported online payment systems

4. Shipping and Delivery

We deliver our products across India using trusted logistics partners.
Orders are usually dispatched within 1–3 business days of confirmation.
Delivery times may vary depending on your location and logistics availability.

You will receive a tracking link once your order is shipped.
For full details, please refer to our Shipping Policy.

5. Returns and Refunds

Due to the perishable nature of our products, returns and refunds are not accepted once an order has been shipped or delivered.
However, in case you receive a damaged or incorrect product, you can contact us within 24 hours of delivery with supporting photos and order details.

We will review and, if approved, issue a replacement or store credit.
For more details, please refer to our Returns & Refund Policy.

6. Cancellations

Orders can only be cancelled before dispatch. Once shipped, cancellations are not possible.
To request a cancellation, please email us at support@gramavanam.com or message us via our contact page.

7. Use of Website

By using our website, you agree not to:

  • Use it for any unlawful purpose

  • Upload viruses, malware, or malicious code

  • Copy or distribute website content without authorization

  • Misuse or attempt to gain unauthorized access to our servers or user data

We reserve the right to restrict or terminate your access to the site if misuse is detected.

8. Intellectual Property

All text, graphics, logos, product images, and content on this website are the property of Gramavanam and protected under applicable copyright and trademark laws.
Reproduction or redistribution of any content without permission is strictly prohibited.

9. Privacy Policy

Your privacy is important to us.
Any personal information you share (such as name, contact number, or payment details) will be used solely for order processing and customer support.
For more information, please refer to our Privacy Policy.

10. Limitation of Liability

Gramavanam will not be held liable for:

  • Delays in delivery caused by logistics partners, weather, or unforeseen events.

  • Allergic reactions or health issues arising from product misuse or undisclosed allergies.

  • Losses arising from use of our website or products beyond our reasonable control.

All products should be consumed within their best-before date and stored as instructed on the packaging.

11. Changes to Terms

We may update or modify these Terms and Conditions at any time without prior notice.
The latest version will always be available on this page, and continued use of our website will be considered acceptance of those changes.

12. Contact Information

For questions, feedback, or concerns regarding these Terms, please contact us at:
📧 support@gramavanam.com
📞 +91-8526714100
🕒 Mon–Sat: 10:00 AM – 6:00 PM
🌐 www.gramavanam.com

Thank you for choosing Gramavanam.

We appreciate your trust and promise to deliver premium-quality cashews, roasted with care and love.