At Gramavanam, we take great care in delivering fresh, high-quality cashews and roasted products to your doorstep. Since our products are perishable food items, we follow a strict no-return and no-refund policy once an order has been shipped or delivered.

This policy helps us maintain the highest standards of hygiene and product safety for all our customers.

✅ Damaged or Wrong Product Delivery

If you receive:

  • A damaged, defective, or incorrect product,
    please contact us within 12 hours of delivery with your Order ID and clear photos of the package.

Our team will review your request and may offer one of the following solutions:

  • A replacement of the damaged or incorrect item.

No request will be accepted after 12 hours of product delivery.

⚠️ Non-Returnable Items

For hygiene and safety reasons, we do not accept returns in the following cases:

  • Opened, used, or partially consumed packages

  • Products damaged due to improper handling or storage after delivery

  • Items purchased under discount, combo, or promotional offers

  • Products without the original packaging or seal

📞 Contact Us

For any issue related to your order, please contact our support team:
Email: support@gramavanam.com
Phone/WhatsApp: +91-8526714100
Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Note

We always strive to deliver your orders in perfect condition. Every product passes multiple quality checks before dispatch to ensure that you receive only the best from Gramavanam.